Game Master (Gaming)

TL;DR

Game Master (Gaming): Delivering high-quality in-game support and customer service to players with an accent on moderation and community engagement. Focus on handling player inquiries, resolving risks, and maintaining community standards across in-game environments.

Location: Must be located in Argentina, Algeria, Morocco, Panama, South Africa, or Tunisia

Company

A remote-first CX company representing some of the biggest names in gaming and tech to level up their customer and player experience.

What you will do

• Provide high-quality in-game support and customer service to players.
• Handle player inquiries and moderation across in-game environments and community platforms.
• Act as a key interface between players and internal teams.
• Capture, resolve, and escalate issues, feedback, and risks where necessary.
• Maintain community standards and overall service quality.

Requirements

• Fluent French (C1 minimum) and intermediate English (B2 minimum), written and spoken.
• Must be based in Argentina, Algeria, Morocco, Panama, South Africa, or Tunisia.
• Strong interest in gaming and online communities.
• Basic technical understanding of gaming platforms and tools.
• Proficiency with Microsoft Office or similar tools.
• Technical setup: Windows 11/macOS 13+, 8GB RAM, CPU Mark 7368+, and internet speed of at least 15Mb/s upload/download.

Nice to have

• Strong knowledge of MMORPGs, systems, and community culture.
• Experience as a Game Master or in customer support environments.
• Experience with online multiplayer games.

Culture & Benefits

• 100% remote work flexibility.
• Casual, diverse, and inclusive culture with people from 80+ countries.
• Comprehensive training and access to a library of online courses.
• Various learning and career development initiatives throughout the year.
• Employee engagement activities and internal communities (e.g., hirify.global Gamers, Pride).