Associate Customer Success Manager (Cybersecurity)

TL;DR

Associate Customer Success Manager (Cybersecurity): Leading client onboarding and adoption of a SaaS delivery platform with an accent on building value-driven relationships and driving software adoption. Focus on mapping technical security features to business needs and managing complex account risks to ensure renewals.

Location: Remote (Must be based in the US)

Company

hirify.global is a leader in Penetration Testing as a Service (PTaaS), combining security expertise with AI and automation to provide vulnerability prioritization for Fortune 500 companies.

What you will do

• Lead client onboarding and drive adoption of the SaaS delivery platform through training and presentations.
• Build and maintain long-term, value-driven relationships with security professionals and C-level executives.
• Map penetration testing features and benefits to specific customer business needs and use cases.
• Identify, manage, and escalate risks to the Account team to ensure client success and longevity.
• Develop and report on key performance metrics regarding software adoption and customer satisfaction.
• Collaborate with Product Management, Delivery, and Account teams to enhance the customer journey.

Requirements

• 2+ years of experience in account management, customer success, or project management within a software or services company.
• Proven track record of managing large and complex accounts.
• Must be based in the United States.
• Strong communication and presentation skills for both technical and executive audiences.
• Bachelor's degree from a four-year college or university, or equivalent experience.

Nice to have

• Direct experience managing the delivery of SaaS solutions.
• Previous background in penetration testing, vulnerability management, or cybersecurity services.
• Ability to earn and nurture trusted advisor relationships with customer executives.

Culture & Benefits

• Award-winning workplace culture with a collaborative and innovative environment.
• Opportunity to work with world-class security professionals and cutting-edge AI tools.
• Customer-first mindset and focus on security innovation.
• Equal employment opportunity employer.