Customer Success Analyst (FMCG)

TL;DR

Customer Success Analyst (FMCG): Developing strategic, data-driven analysis and insight content for emerging brands with an accent on market trends, shopper behavior, and customer engagement. Focus on translating complex datasets into actionable business recommendations and leading cross-functional product enhancements.

Location: Bogota, Colombia

Company

The world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior through advanced analytics and state-of-the-art platforms.

What you will do

• Partner with the Emerging Brands Leadership Team to deliver high-impact analytical content for prospecting, proposals, and joint business planning.
• Analyze NIQ datasets to identify consumption trends, shopper behaviors, and market opportunities within the FMCG portfolio.
• Create compelling PowerPoint presentations and data-driven stories to communicate complex findings to diverse audiences.
• Lead internal workstreams to socialize product enhancements and represent the Voice of the Customer in product development.
• Build business cases for changes to syndicated product coding and category hierarchy.
• Support onboarding and enablement activities related to Emerging Brands products and analytical capabilities.

Requirements

• Bachelor's Degree in Business Administration, Marketing, Economics, Statistics, Data Analytics, or a related field.
• 5+ years of experience in Customer Success, Market Research, FMCG, Retail, or Commercial Analytics.
• Deep understanding of FMCG performance metrics (ACV, TDP, Household Penetration, Share, etc.).
• Highly proficient in Microsoft Office, particularly advanced PowerPoint visualization and Excel.
• Professional English proficiency (C1 or above) required.
• Must be based in Bogota, Colombia.

Nice to have

• Advanced studies or certifications in Market Research, Business Analytics, or Customer Success.
• Experience working with syndicated market measurement data and customer-facing analytical projects.

Culture & Benefits

• Flexible working environment.
• Volunteer time off.
• Access to LinkedIn Learning.
• Employee Assistance Program (EAP).