Customer Service Representative

TL;DR

Customer Service Representative (Customer Support): Providing high-quality support to European customers via chat and email with an accent on problem-solving and product knowledge. Focus on delivering efficient solutions, maintaining professional communication, and contributing to team growth through mentoring and collaboration.

Location: Cebu City, Philippines (Onsite)

Company

A leading web hosting and domain registration company dedicated to empowering individuals and businesses online since 2002.

What you will do

• Handle inbound and outbound customer interactions via chat and email.
• Respond to inquiries with professionalism, empathy, and efficiency.
• Identify customer needs and deliver effective, timely solutions.
• Collaborate with internal teams and escalate issues when necessary.
• Assist with onboarding and mentoring new team members.
• Recommend and upsell relevant products and services when appropriate.

Requirements

• High school diploma or equivalent education.
• Strong English communication skills (written and spoken).
• Basic computer literacy and familiarity with internet-related tools.
• Team-oriented mindset and a pro-active attitude.
• Ability to adapt quickly to new situations.
• Natural problem-solving skills with empathy and professionalism.

Nice to have

• Previous experience in customer service.
• Proficiency in an additional language (Swedish, Danish, German, Dutch, French, or Spanish).

Culture & Benefits

• Competitive salary with attractive performance-based bonuses.
• Health insurance coverage.
• Free website with a domain and hosting.
• Vibrant, collaborative team environment.
• Commitment to personal and professional growth.