Partnerships Account Manager (CPaaS)

TL;DR

Partnerships Account Manager (CPaaS): Managing and growing strategic partnerships across the CEE region with a focus on messaging providers, aggregators, and CPaaS companies. Focus on driving revenue through commercial expansion, strengthening existing partner relationships, and identifying new growth opportunities within the messaging ecosystem.

Location: Must be based in Croatia and comfortable traveling across the CEE region.

Company

A global super-app enabling meaningful connections through messaging and business communication tools.

What you will do

• Manage and grow a portfolio of strategic partners in the CEE region to ensure revenue growth and retention.
• Build and maintain trusted relationships with key decision-makers at partner organizations.
• Identify and execute opportunities for traffic growth, new use cases, and product adoption.
• Conduct regular business reviews and strategic planning sessions to align on growth initiatives.
• Monitor partner performance and commercial KPIs to proactively identify risks and opportunities.
• Represent partner needs internally to drive product enhancements and operational improvements.

Requirements

• 4+ years of experience in partnership or account management within the telecommunications, messaging, or CPaaS industry.
• Strong network and familiarity with key messaging ecosystem players across Central and Eastern Europe.
• Proven track record of managing strategic partnerships and delivering revenue growth.
• Deep understanding of A2P messaging, SMS aggregation, and CPaaS business models.
• Fluent in English with excellent stakeholder management and analytical skills.
• Must be based in Croatia and willing to travel across the CEE region.

Culture & Benefits

• Opportunity to influence a global product used by hundreds of millions of users.
• Work within a dynamic, international environment focused on innovation in communication.
• Collaborate with cross-functional teams to deliver exceptional partner experiences.
• Exposure to diverse markets and cultures across the CEE region.