Support Specialist (Cinema Tech)

TL;DR

Support Specialist (Cinema Tech): Providing technical consulting and troubleshooting for proprietary cinema management software with an accent on network configuration, hardware integration, and client relationship management. Focus on resolving complex technical issues for partner cinemas and ensuring operational efficiency through remote support and training.

Location: Must be based in the USA (Fully remote position)

Compensation: $24.04 per hour

Company

hirify.global is a leading media and entertainment company operating iconic brands across news, sports, and digital entertainment sectors.

What you will do

• Provide technical solutions and support to cinema operators using proprietary software.
• Remotely connect to customer systems to perform installations, configurations, and troubleshooting.
• Resolve hardware and network issues including tablet setups, printing, and IP conflicts.
• Consult with clients on best practices to maximize revenue and business efficiency.
• Document all investigation details and case resolutions within the CRM system.
• Escalate complex technical issues to management and suggest product improvements.

Requirements

• Must be based in the USA to fulfill the remote work requirement.
• Working knowledge of MS Windows, Office, and fundamental networking concepts (TCP/IP, LAN).
• Ability to work a fixed schedule: Tuesday through Saturday, 3:00 PM – 12:00 Midnight PT.
• Strong customer service orientation with the ability to explain technical concepts to non-technical users.
• Technical background or education in IT, Computer Science, or related fields.
• Willingness to attend an in-person interview at a company location if requested.

Nice to have

• Experience supporting point-of-sale (POS) or online reservation systems.
• Prior experience in the cinema industry or cinema technology.
• Familiarity with Salesforce.
• Relevant technical certifications.

Culture & Benefits

• Comprehensive company-sponsored benefits including medical, dental, and vision insurance.
• Retirement savings plan with 401(k).
• Paid leave and tuition reimbursement programs.
• Opportunity to work with a major media and entertainment organization.