Dispute Specialist

TL;DR

Dispute Specialist (FinCrime/Payments): Manage end-to-end payment dispute handling across card schemes with an accent on evidence preparation, scheme-timeline queue management, and compliance-ready documentation. Focus on identifying dispute risks and trends, coordinating cross-functionally with PayOps/Fraud Operations/Customer Success, and escalating complex or regulatory edge cases while progressing and closing standard cases.

Location: Czech Republic or Spain

Salary: CZK 589,000–813,500 per year (Czech Republic); €30,000–€35,000 per year (Spain)

Company

hirify.global provides a cloud-based property management and hospitality technology platform for hotels worldwide.

What you will do

• Handle payment disputes end-to-end: case review, evidence preparation, and submission according to card scheme requirements and internal procedures.
• Manage an assigned dispute queue aligned with scheme timelines, ensuring accuracy, quality, and compliance.
• Maintain audit-ready case documentation, including clear case notes, evidence rationale, and adherence to retention/escalation guidelines.
• Communicate with merchants to explain dispute processes, request supporting documentation, and provide timely updates.
• Identify risks, recurring issues, or process gaps during daily case handling and escalate complex/unusual situations.
• Support basic analysis of dispute trends and collaborate cross-functionally to resolve disputes effectively.

Requirements

• Fluent English communication skills (written and verbal).
• Previous experience in payments, chargebacks, fraud operations, customer operations, or a similar operational environment.
• Strong organizational skills and high attention to detail while managing multiple tasks in a structured workflow.
• Ability to interpret internal guidelines, procedures, and technical information accurately.
• Working knowledge of Visa and Mastercard dispute stages, evidence requirements, and key deadlines.
• Confidence using PSP portals and internal dispute tooling in a high-volume operational environment.

Nice to have

• Experience with SQL, Python, PowerBI, or other analysis tools.
• Comfort using AI tools to improve efficiency (summarizing cases, drafting communication, analyzing trends, automating repetitive tasks).

Culture & Benefits

• Work from anywhere for a few weeks each year via a Workation policy.
• Flexible hybrid working options.
• Unlimited paid holiday.
• Parental leave: 6 months fully paid for primary caregivers and 2 months for secondary caregivers (available within the first year).
• Relocation options available after 1 year and a one-off home office setup budget.
• Monthly allowances for working from home and healthcare (where local healthcare benefits are not available).

Hiring process

• Interviews focused on dispute/fincrime operational experience and case-handling approach.
• Discussion of cross-functional collaboration and handling complex escalations.