Community Strategy & Operations Consultant (FoodTech)

TL;DR

Community Strategy & Operations Consultant (FoodTech): Managing community operations and photographer performance for a photography project with an accent on conflict resolution, rule compliance, and operational efficiency. Focus on coordinating schedules, driving execution autonomously, and maintaining high standards of service quality.

Location: Remote (GMT-3 time zone alignment required)

Company

hirify.global is a leading global provider of premium outsourced customer support and CX services for tech companies.

What you will do

• Conduct follow-up calls and resolve operational conflicts within the community.
• Coordinate photoshoot scheduling by matching photographers with project requirements.
• Manage photographer performance through feedback, retraining, and regular follow-ups.
• Identify and replicate best practices from top performers to improve community standards.
• Ensure rule compliance and escalate complex cases when necessary.
• Maintain data accuracy and reporting using Google Sheets.

Requirements

• Native Spanish and C1 English proficiency are mandatory.
• Proven experience within the foodtech industry.
• Strong project management skills and ability to drive execution autonomously.
• Advanced proficiency in Google Sheets (filters, formulas, pivot tables).
• Must have a personal computer (min 8GB RAM) and stable internet (min 50/40 Mbps).
• Availability to work in a fixed schedule (GMT-3).

Nice to have

• Experience working with Hubspot.

Culture & Benefits

• Fully remote work environment with a People First management approach.
• Fixed Monday–Friday schedule in GMT-3.
• Compensation in USD with paid intensive training.
• Inclusive international team culture focused on growth and work-life balance.
• Referral bonuses and opportunities for professional development.