Customer Service Agent (German)

TL;DR

Customer Service Agent (German): Providing reliable customer support and resolving high-volume enquiries for global clients with an accent on service quality and customer satisfaction. Focus on managing customer information systems, cross-selling products, and achieving personal performance targets within a call center environment.

Location: Roodepoort, South Africa (Onsite)

Company

hirify.global Global Services manages and operates business processes for leading global organizations, acting as an extension of the client’s enterprise.

What you will do

• Provide reliable and trustworthy customer service to resolve enquiries effectively.
• Identify and understand customer needs to ensure high-quality service delivery.
• Follow guidelines to investigate and process high-volume customer requests.
• Escalate complex queries or complaints to appropriate channels for resolution.
• Promote and cross-sell client products to enhance customer experience.
• Maintain and secure records within customer information systems.

Requirements

• Must be proficient in German and English (verbal and written).
• Minimum Grade 12 qualification.
• 6–12 months of experience in customer service.
• 6–12 months of experience in a call center environment.
• Computer literacy with proficiency in MS Word and email.
• Must be based in or able to work onsite in Roodepoort, South Africa.

Culture & Benefits

• Opportunity to work with a leading global business process management organization.
• Focus on professional development and achieving personal performance targets.
• Collaborative team environment with a focus on quality and results.