Certificate Change Administrator (Insurance)

TL;DR

Certificate Change Administrator (Insurance): Providing administrative support for Inforce Teams by processing certificate changes and managing records with an accent on compliance and customer service excellence. Focus on managing data in administrative systems, achieving SLAs, and resolving complex customer concerns.

Location: Hybrid in Toronto, Canada

Salary: $40,000 - $55,000

Company

hirify.global is a financial services organization specializing in insurance and member benefits.

What you will do

• Process change requests including Agent of Record, Duplicates, and Illustrations in systems like NB+U and CRM.
• Manage and update relevant data within administration systems ensuring accuracy and compliance.
• Respond to urgent customer and agent requests while meeting established SLAs.
• Communicate with certificate holders to clarify requests and provide status updates.
• Stay current with industry trends and legal updates to ensure ongoing regulatory compliance.

Requirements

• 2-4 years of experience in insurance administration or customer service.
• Must be based in Toronto for hybrid work.
• Proficiency in MS Office and experience with CRM systems.
• Commitment to completing LOMA courses.
• Strong organizational skills and ability to meet tight deadlines under pressure.

Nice to have

• Post-secondary education.
• Bilingual skills in Spanish or French.

Culture & Benefits

• Hybrid work-from-home opportunities.
• Full benefits package and pension with company match.
• Vacation time and bonus structure.
• All necessary hardware and equipment provided.
• Inclusive and diverse working environment with growth opportunities.