Customer Support (France)

TL;DR

Customer Support (Ecommerce): Providing comprehensive support for French-speaking customers with an accent on product advisory and marketplace management. Focus on managing high-volume inbound phone communications and coordinating with internal back-office teams to resolve complex inquiries.

Location: Bratislava, Slovakia or Remote from Slovakia

Salary: 1 200 EUR/month plus bonuses

Company

hirify.global creates, builds and scales consumer brands globally, specializing in e-commerce and world-class logistics.

What you will do

• Serve as the primary contact for French-speaking customers via phone (90%) and email.
• Advise customers on the product portfolio, orders, and returns processes.
• Handle first-level inquiries and coordinate with the Back Office.
• Manage consumer marketplaces, including Amazon and eBay.
• Document and post-process customer inquiries.
• Collaborate with internal departments to ensure service quality.

Requirements

• French: C1/Native level proficiency required
• English or Slovak: C1 proficiency required
• Must be based in Slovakia
• Excellent communication and negotiation skills.
• Customer-oriented attitude and self-motivation.
• Secondary education or higher (Bachelor's/Master's).

Nice to have

• Previous customer support experience.

Culture & Benefits

• 30% employee discounts on hirify.global and Capital Sports products.
• Multisport card for gyms and wellness centers.
• Paid sick days and bonuses for special life events (anniversaries, weddings).
• Access to professional courses, language lessons (English/German/Slovak), and an online library.
• Informal team events, Christmas and Summer parties.
• Office perks: Candy & Coffee bar, chill zone, and massage chair.