Global IT Support Specialist (Igaming)

TL;DR

Global IT Support Specialist (Igaming): Providing tier 1-2 technical support for end users in a 24/7 environment with an accent on Windows client administration, network troubleshooting, and hardware maintenance. Focus on managing IT assets, resolving complex technical issues, and contributing to corporate documentation within a global infrastructure.

Location: Onsite in Sao Paulo, Brazil.

Company

hirify.global is a leading technology company in the gambling industry, delivering business intelligence-driven software and services across multiple product verticals with over 7,000 employees globally.

What you will do

• Provide tier 1-2 technical support for local and remote end users.
• Manage installation, maintenance, and troubleshooting of Windows, Mac, and mobile devices.
• Work within a 24/7 rotating shift schedule, including nights, weekends, and holidays.
• Maintain and update IT asset inventory.
• Troubleshoot network issues and manage VPN/wireless environments.
• Contribute to the corporate IT wiki and knowledge base documentation.

Requirements

• 2-3 years of experience in IT support roles.
• Excellent knowledge of Windows 11 and client environments including Active Directory, GPO, and SCCM/MDT.
• Experience with cloud solutions such as Office365 and Azure.
• Strong understanding of TCP/IP, network elements, and wireless/VPN environments.
• Practical knowledge of computer hardware maintenance.
• Ability to work in a 24/7 rotating shift schedule.

Nice to have

• Knowledge of MacOS operating systems.
• Experience with JAMF management.

Culture & Benefits

• Comprehensive health insurance plans, food vouchers, and travel allowances.
• 30 days of paid annual leave.
• Performance bonuses and internal growth opportunities.
• Company-sponsored seminars, training programs, and social events.
• Focus on work-life balance and mental well-being.