Customer Success Engineer (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Customer Success Engineer (AI): Driving adoption and measurable outcomes for GenAI applications with an accent on technical enablement, customer health monitoring, and solution advocacy. Focus on bridging the gap between developers and the platform to accelerate time-to-value and ensure long-term success for enterprise clients.
Location: Must be based in Japan
Company
delivers an AI platform that enables organizations to develop, deliver, and govern AI at scale, empowering practitioners to build predictive and generative AI solutions.
What you will do
- Guide customers through onboarding milestones and ensure successful initial application deployment.
- Monitor product usage and engagement to identify underutilized apps and mitigate churn risk.
- Facilitate technical workshops and training sessions for diverse user groups.
- Act as the voice of the customer to internal product and engineering teams to drive solution improvements.
- Collaborate with account teams to align learning initiatives with business goals and capture measurable outcomes.
- Provide technical advocacy and support to ensure customers maximize value from the platform.
Requirements
- Professional proficiency in both Japanese and English (written and verbal) is required.
- 5+ years of experience in technical customer-facing roles such as Solution Engineer, AI/ML Engineer, or Technical CSM.
- Extensive experience with the end-to-end machine learning lifecycle, including feature engineering and model deployment.
- Strong understanding of GenAI application architectures, LLM implementations, and prompt engineering.
- Familiarity with cloud infrastructure (AWS, Azure, or GCP) and deployment patterns.
- Ability to read code and logs to diagnose technical issues.
Culture & Benefits
- Competitive pay and benefits package focused on employee well-being.
- Comprehensive insurance coverage including Medical, Dental, and Vision.
- Flexible Time Off program and paid holidays.
- Paid parental leave and global employee assistance program.
- Commitment to diversity, equity, and inclusion with an encouraging environment for all candidates.
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