обновлено 2 месяца назад
Customer Success Engineer (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Engineer (AI) (GenAI/LLM): Driving adoption, consumption, and measurable outcomes from deployed GenAI applications with an accent on customer onboarding, technical enablement, and use case optimization. Focus on diagnosing technical issues, translating AI functionality into business outcomes, and supporting machine learning and LLM application lifecycles.
Location: Remote Japan
Company
provides an AI platform and applications for developing, delivering, and governing predictive and generative AI at scale.
What you will do
- Guide customers through onboarding, first-use milestones, and initial adoption of deployed GenAI applications.
- Monitor product usage, identify stalled users or underutilized applications, and drive ongoing consumption.
- Track customer health, satisfaction, and success milestones while coordinating mitigation plans for risks.
- Deliver onboarding workshops, training sessions, and reusable technical enablement materials for business and technical audiences.
- Translate technical functionality into measurable business outcomes and optimize customer use cases.
- Represent customer technical requirements and feedback to product and engineering teams.
Requirements
- 5+ years of experience in technical customer-facing roles such as Solution Engineer, AI/ML Engineer, Technical CSM, or application developer in SaaS or enterprise software.
- Experience with AI platforms, GenAI application development, prompt engineering, LLMs, and application lifecycle management.
- Extensive experience across the machine learning lifecycle, including feature engineering, model training, evaluation, and deployment for inference.
- Familiarity with AWS, Azure, or GCP infrastructure and deployment patterns, plus the ability to read code and logs for technical diagnosis.
- Strong presentation and communication skills, including the ability to engage business users and technical stakeholders.
- Professional proficiency in Japanese and English, written and verbal, is required. A bachelor's degree in a technical, business, or related field, or equivalent practical experience, is required.
Culture & Benefits
- Flexible Time Off Program and paid holidays.
- Medical, dental, and vision insurance depending on location and local legal requirements.
- Paid parental leave and a global employee assistance program.
- Operating principles emphasize customer focus, high standards, rigor, collaboration, constructive debate, and results.
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