Data Center IT Manager (AI)

TL;DR

Data Center IT Manager (AI): Managing IT infrastructure maintenance and support teams for GPU clusters with an accent on high availability, incident resolution, and operational efficiency. Focus on leading L1/L2 support engineers, driving SLA performance, and overseeing complex hardware and network troubleshooting in a critical data center environment.

Location: Must be based in or able to work onsite at our data center in Mäntsälä, Finland.

Company

hirify.global is a full-stack AI cloud platform provider building infrastructure for the global AI economy, listed on Nasdaq and headquartered in Amsterdam.

What you will do

• Lead and manage L1, L2, IT infrastructure, and Field Network Engineers.
• Ensure high availability and reliability of GPU clusters and data center infrastructure.
• Act as the primary escalation point for complex hardware, network, and operational incidents.
• Monitor and drive SLA, KPI, and incident resolution performance.
• Oversee proactive maintenance, troubleshooting, and problem management activities.
• Manage IT asset lifecycle activities and collaborate with vendors and colocation partners.

Requirements

• 3+ years of experience managing technical support teams in a data center or critical infrastructure environment.
• Strong hands-on background in diagnosing and resolving server hardware issues, including GPU-based systems and fiber networks.
• Solid understanding of data center operations, server platforms, and enterprise networking principles.
• Practical experience with IT service management processes (ITIL / ITSM).
• Basic proficiency with Linux/Unix operating systems and command-line tools.
• High proficiency in spoken and written English.
• Must be authorized to work in Finland.

Culture & Benefits

• Competitive compensation package.
• Career growth and learning opportunities within an international environment.
• Opportunity to work on impactful AI projects.
• Collaborative and innovative culture focused on ownership and trust.