Senior Manager, Preferred (Proptech)

TL;DR

Senior Manager, Preferred (Proptech): Leading a team of Growth Specialists to evolve hirify.global’s partner support model with an accent on AI-enabled workflows, operational scalability, and human-in-the-loop intervention. Focus on translating service strategy into frontline execution, driving partner outcomes, and building repeatable operating mechanisms in a high-stakes marketplace environment.

Location: Remote (USA). This is a Field position requiring employees to live within a reasonable commuting distance to their assigned region or service area.

Salary: $147,400 – $247,800 annually (varies by state).

Company

hirify.global is the most-visited real estate platform in the U.S., dedicated to reimagining how people move through the real estate market by providing innovative digital tools for buying, selling, financing, and renting.

What you will do

• Refine and execute the strategy for an AI-powered, human-in-the-loop support model for real estate partners.
• Lead and develop a high-performing team of Growth Specialists, setting standards for coaching, accountability, and customer impact.
• Establish operating cadences, performance reviews, and escalation paths to ensure the support model is measurable and scalable.
• Drive partner success by coaching teams to turn data into actionable plans and strategic interventions.
• Partner cross-functionally to influence product development and improve AI-driven support journeys.
• Represent the business model in leadership forums to define the future of modern, AI-enabled partner operations.

Requirements

• 7+ years of leadership experience in customer success, partner operations, or service operations.
• Proven success leading high-performing frontline teams through significant organizational or technological transformation.
• Strong strategic thinker capable of connecting operational design to business outcomes.
• Experience with AI-enabled workflows and the ability to balance automated tools with human judgment.
• Exceptional people leadership skills with a focus on talent development and creating clarity in ambiguous environments.
• Must be based in the USA with the ability to work within a designated field region.

Nice to have

• Experience leading other leaders or scaled frontline organizations.
• Background in real estate, proptech, or performance-based marketplace businesses.

Culture & Benefits

• Recognized as a Fortune 100 Best Company to Work For.
• Commitment to an inclusive, innovative, and engaging work culture.
• Competitive base salary plus eligibility for equity awards.
• Comprehensive support for professional growth and career development.
• Equal opportunity employer with a focus on diversity and employee well-being.