Franchise Operations Manager (LAC)

TL;DR

Franchise Operations Manager (LAC): Driving operational excellence and business growth across franchise organizations in the Latin America and Caribbean region with an accent on P&L management, brand standards, and strategic planning. Focus on coaching franchise leadership, optimizing restaurant performance through data-driven insights, and ensuring consistent execution of brand protocols.

Location: Must be based in or near Mexico City, with 60% travel required to field locations.

Salary: MXN 843,000 – MXN 1,475,000 Annually

Company

An iconic global quick-service restaurant brand committed to openness, flexibility, and operational excellence.

What you will do

• Conduct regular restaurant evaluations to assess performance against brand standards and provide actionable coaching.
• Lead strategic planning with franchise partners to drive market growth, profitability, and customer satisfaction.
• Analyze sales reports, audit data, and financial metrics to build and execute profitability roadmaps.
• Partner with franchise leadership to implement core operating systems and food safety protocols.
• Direct training initiatives for shift managers and general managers to ensure organizational development.
• Collaborate with regional development teams to support restaurant re-imaging and capital investment plans.

Requirements

• Minimum 5 years of experience in operations management, specifically with multi-unit P&L responsibility.
• Proven track record in a franchise-related role.
• Proficiency in both English and Spanish (written and spoken).
• Ability to travel up to 60% of the time.
• Strong strategic thinking, influencing, and consulting capabilities.
• Bachelor’s degree in Operations, Business, Finance, or Supply Chain preferred.

Culture & Benefits

• Supportive culture focused on openness, flexibility, and inclusiveness.
• Opportunity to influence the growth of an iconic global brand.
• Professional development through coaching and leadership training.
• Dynamic work environment with a focus on results and operational pride.