Gaming Technical Assistant (Help Desk) (Gamedev)

Location: Vilnius (Onsite)

Salary: From 1440 EUR/month (gross)

Company

hirify.global creates world-class games that are loved by millions of players worldwide.

What you will do

• Provide professional support to players on game-related issues via written English communication.
• Analyze, categorize, and escalate complex player issues to relevant game development teams.
• Collaborate with team members to identify and implement effective solutions to player concerns.
• Maintain high levels of player satisfaction by delivering prompt and friendly support.
• Stay up-to-date with game updates, features, and technical changes.

Requirements

• Fluency in written English is essential for professional communication.
• Passion for gaming and familiarity with popular games.
• Technical aptitude to troubleshoot software and gaming platform issues.
• Strong analytical thinking and problem-solving skills.
• Ability to work effectively within a team-oriented environment.

Nice to have

• Previous experience in customer or technical support, ideally within the gaming or tech industry.
• Familiarity with support ticketing systems such as Zendesk or Jira.
• Strong organizational skills and the ability to prioritize multiple requests.
• Empathy and patience when dealing with various player personalities.

Culture & Benefits

• Continuous self-development through Level Up Talks and access to book libraries.
• Focus on work-life balance and a stress-free environment to support creativity.
• Health perks including sports discounts, medical check-ups, and health insurance (after one year).
• Daily free drinks, fresh fruits, and weekly Friday breakfasts.
• Rich social life with monthly get-togethers and on-site games (football, pool, table tennis, consoles).
• Commitment to social responsibility via corporate donations.