Service Desk Intern (iGaming)

TL;DR

Service Desk Intern (iGaming): Providing first-level technical support and incident management for a large-scale corporate IT infrastructure with an accent on troubleshooting hardware and software issues. Focus on resolving service requests, maintaining SLAs, and collaborating with various internal service teams.

Location: Based in Malta (HQ)

Company

hirify.global is one of the largest iGaming companies based in Malta.

What you will do

• Troubleshoot and resolve incidents related to hardware configuration, software, applications, and network problems.
• Route complex incidents and service requests to the appropriate specialized service teams or third-party suppliers.
• Track service requests to ensure that SLAs are met and resolution is achieved promptly.
• Contribute to the development of operating procedures for effective remote support.
• Handle all customer-related activities within the Service Management framework.
• Work on shifts according to business requirements.

Requirements

• Ability to address customers individually and deliver technical service according to business requirements.
• Basic knowledge of hardware, software, and network troubleshooting.
• Must be based in Malta.
• Willingness to work in shifts.

Culture & Benefits

• Diverse and inclusive environment with 60+ nationalities.
• Fast-paced, high-energy corporate culture.
• 10 days per year of remote work allowed from any EU location.
• Opportunity to work in a large, professional team at the Malta HQ.