Technical Customer Success Specialist

TL;DR

Technical Customer Success Specialist (SaaS/Web Data): Supporting B2B and B2C clients with technical questions, product setup, and troubleshooting with an accent on creating a seamless customer experience and resolving complex issues. Focus on investigating technical requests, collaborating with engineering teams, and ensuring high customer satisfaction for global enterprise clients.

Location: Hybrid (3 office days / 2 WFH) in Vilnius, Lithuania

Company

hirify.global develops cutting-edge web data gathering solutions for thousands of businesses, including Fortune 500 companies.

What you will do

• Support B2C and B2B customers via chat, email, and dedicated channels, acting as the main point of contact.
• Investigate customer requests using internal databases to identify and resolve technical issues.
• Respond to queries professionally, explaining technical topics clearly to the client.
• Collaborate with technical teams to translate complex product logic into clear customer-facing answers.
• Monitor server health checks and manage shift handovers to maintain consistent support.
• Proactively identify recurring issues and share guidance to improve overall customer satisfaction.

Requirements

• Proven experience in customer support, customer success, or another client-facing role.
• Tech-savvy mindset with a problem-solving attitude and curiosity about product mechanics.
• Excellent communication skills in English and Lithuanian.
• Experience with Proxies/VPNs or similar products.
• Ability to work night shifts (01:00 to 09:00 EET).
• Investigative and independent approach with the ability to take ownership.

Culture & Benefits

• Hybrid work model (3 office days/ 2 WFH) and WFA options.
• Private health insurance and access to a 24/7 gym.
• Mental health support through psychologist and psychotherapist sessions.
• Vast internal and external learning resources, guilds, and knowledge-sharing events.
• Yearly workation, team building budget, and internal community events.
• Inclusive family-related time-off policy and extra days off.