GRC Program Manager (AI)

TL;DR

GRC Program Manager (AI): Scaling OpenAI’s GRC function across product launches, regulatory readiness, and customer trust with an accent on product assurance and enterprise trust. Focus on building scalable operating models, automating assurance workflows, and ensuring external security claims are backed by internal controls.

Location: San Francisco, USA

Company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.

What you will do

• Own and improve the customer trust operating model, including intake, triage, escalations, and SLAs.
• Support strategic customer trust needs such as security questionnaires, customer calls, and Trust Center updates.
• Partner with Product, Security, Legal, and GTM teams to prepare accurate trust materials for launches.
• Build reusable customer-facing narratives, FAQs, and whitepapers to reduce one-off work.
• Ensure external security and compliance claims are supported by internal processes and controls.
• Utilize automation and AI-native workflows to improve speed and consistency across assurance tasks.

Requirements

• Strong experience in product assurance, security compliance, or enterprise trust in a technical environment.
• Ability to support GTM teams with approved, customer-facing security and compliance narratives.
• Experience building scalable operating models, metrics, and automation for assurance workflows.
• Technical fluency across SaaS, cloud, and security controls.
• Excellent written communication and ability to translate technical security concepts for diverse stakeholders.
• Must be based in San Francisco

Nice to have

• Vertical specific experience in Healthcare, Financial Services, or Advertising.
• Experience in scaling product launch reviews.
• Background supporting GTM, Sales Engineering, or Customer Success teams.

Culture & Benefits

• Opportunity to shape the future of AI safety and deployment.
• Collaborative, cross-functional work environment with deep partnerships across Legal, Product, and Security.
• Commitment to diversity, equity, and inclusion as an equal opportunity employer.
• Use of cutting-edge internal AI tools like Codex to automate manual processes.