Key Account Manager (Fintech)

TL;DR

Key Account Manager (Fintech): Managing and growing relationships with strategic corporate clients to drive transaction volume and product adoption with an accent on retention and revenue expansion. Focus on identifying growth opportunities within key accounts, collaborating with product teams for localized solutions, and ensuring long-term customer satisfaction.

Location: Hybrid (Nairobi, Kenya), including field visits nationwide

Company

hirify.global is building financial infrastructure for emerging markets to make global trade and cross-border payments fairer and more accessible.

What you will do

• Build and maintain trusted relationships with strategic corporate clients to ensure long-term success.
• Identify opportunities within accounts to increase transaction volume and expand product adoption.
• Develop account plans focused on retention, upselling, and customer advocacy.
• Proactively engage with inactive or at-risk clients to maintain loyalty and drive reactivation.
• Collaborate with product, operations, and compliance teams to ensure seamless client journeys and localized solutions.
• Gather and share competitive intelligence and market insights to strengthen the company's regional position.

Requirements

• 3–5 years of experience in Key Account Management, Business Development, or Sales in fintech, banking, or B2B SaaS.
• Proven track record in managing senior-level client relationships and driving revenue growth.
• Fluent in French and professional proficiency in English.
• Experience working in or with emerging markets.
• Based in Nairobi with the flexibility to split time between office work and field visits.

Nice to have

• Experience in early-stage VC-backed startups or top-tier consultancy.
• Proficiency in local languages.

Culture & Benefits

• Competitive salary and share options.
• High-ambition, "get-it-done" environment with tangible global impact.
• Diverse and inclusive team culture.
• Entrepreneurial atmosphere with high ownership and data-driven decision-making.