Quality Assurance Lead (Digital)

TL;DR

Quality Assurance Lead (Digital): Leading quality assurance across customer-facing digital platforms including website and mobile apps with an accent on setting standards, QA strategy, and release assurance. Focus on driving automation maturity, managing quality risks, and ensuring a seamless omnichannel customer experience.

Location: Hybrid - London, UK

Company

hirify.global is an energy provider focusing on delivering high-quality digital customer experiences and low-carbon propositions.

What you will do

• Lead QA across website, mobile app, and connected omnichannel journeys.
• Manage and coach the QA team, defining clear priorities and consistent quality standards.
• Define and maintain the digital QA strategy covering manual, automation, regression, accessibility, and performance testing.
• Own QA governance including test planning, test coverage, defect management, and release readiness reporting.
• Collaborate with Product Managers, Engineers, and Designers to ensure customer-facing changes are robust and measurable.
• Drive improvements in automation, tooling, and test environments to increase delivery pace and scalability.

Requirements

• Senior experience leading QA for customer-facing digital products across both web and mobile environments.
• Proven track record of managing and coaching QA engineers across multiple delivery squads.
• Strong understanding of manual testing, automation, regression, accessibility, and performance testing.
• Experience working within Agile product and engineering environments.
• Strong stakeholder management skills to work confidently across cross-functional teams.
• Must be based in or able to commute to London, UK.

Nice to have

• Experience in regulated industries such as energy, utilities, financial services, or telecoms.
• Proficiency with tools like Jira, BrowserStack, TestRail, Cypress, Playwright, Selenium, or Postman.
• Experience scaling test automation and regression testing practices.
• Knowledge of using AI or automation to improve QA efficiency and defect prevention.

Culture & Benefits

• Industry-leading hybrid and family-friendly work policies.
• 26 days of annual leave plus bank holidays.
• Generous pension, life cover, and bonus opportunities.
• Inclusive and diverse culture with Fertility Friendly and Menopause Friendly accreditations.
• Access to 20 flexible benefits with tax/NI savings.