NOC Analyst

TL;DR

NOC Analyst (Network/Infrastructure): Managing network operations and incident resolution for customer infrastructure with an accent on SLA compliance and technical support. Focus on proactive monitoring, incident management, and maintaining high-quality service standards within an ITIL framework.

Location: Must be based in Auckland, NZ

Company

hirify.global is a leading ASX-listed advisory and IT solutions provider specializing in Hybrid IT, Private Cloud, and Connectivity services.

What you will do

• Deliver customer access network support and resolve incidents and service requests.
• Manage major incidents, including coordinating outages and running technical bridges.
• Track and meet SLAs to ensure a positive customer experience.
• Maintain accurate asset tracking and inventory documentation.
• Proactively manage network and infrastructure, including diagnosis and restoration.
• Provide professional services and support for data centre access.

Requirements

• Tertiary degree in Network technology or a relevant business-related field.
• Minimum 2 years of experience in a NOC framework with B2B relationships.
• Minimum 2 years of experience working within an ITIL framework.
• Strong competence in providing technical support for ICT and network services.
• Excellent interpersonal communication skills with the ability to influence stakeholders.
• Must be based in Auckland, NZ.

Culture & Benefits

• Career growth opportunities through succession planning and internal mobility.
• Ongoing investment in professional development and industry certifications.
• Comprehensive employee benefits, recognition, and wellbeing platform.
• Mental health support via an Employee Assistance Program.
• Support for family responsibilities, including paid parental leave.