Customer Service Manager (Logistics)

TL;DR

Customer Service Manager (Logistics): Managing the end-to-end supply chain and customer service operations for finished goods with an accent on logistics capacity planning, 3PL management, and process optimization. Focus on ensuring high-quality product distribution, maintaining service level agreements, and leading a high-performing team to drive operational excellence.

Location: Panama City, Panama (Onsite)

Company

hirify.global is a globally recognized premium beverage brand known for its high-energy culture and commitment to excellence.

What you will do

• Oversee the order-to-cash process for finished goods and visibility items, ensuring accuracy and efficiency.
• Manage relationships with 3PL providers, monitoring SLAs, KPIs, and contractual obligations.
• Optimize logistics flows, manage budgets, and implement cost-saving programs.
• Ensure compliance with global quality standards, food safety regulations, and product traceability.
• Lead, develop, and mentor the logistics and customer service team to foster a service-oriented culture.
• Drive continuous improvement initiatives and standardize processes using SAP and other analytical tools.

Requirements

• Master degree in industrial management engineering, business administration, or equivalent.
• Minimum 5 years of experience in Operations, Planning, Logistics, and Customer Service within a multinational environment.
• Deep understanding of the logistics market and experience managing multiple service providers.
• Strong project management and negotiation skills with a holistic view of supply chain processes.
• Proficiency in MS Office; knowledge of SAP 4HANA, SAC, or Power BI is a plus.
• Ability to work onsite in Panama City.

Culture & Benefits

• Opportunity to work with a premium global brand in a dynamic, entrepreneurial environment.
• Focus on professional development, succession planning, and continuous learning.
• Collaborative team culture that values innovation, accountability, and high performance.
• Exposure to international best practices and complex supply chain challenges.