Support Content Specialist (iGaming)

TL;DR

Support Content Specialist (iGaming): Developing a self-service framework and comprehensive knowledge base for a B2B sportsbook product with an accent on transforming technical insights into user-friendly resources. Focus on creating help articles, managing release notes, and automating content translation using AI tools.

Location: Remote (Global)

Company

hirify.global is a fast-growing, award-winning company providing a premium B2B sportsbook with world-class risk management and omni-channel support.

What you will do

• Research, write, and publish clear help articles in English based on support requests and internal expert interviews.
• Develop documentation covering sportsbook features, betting rules, mechanics, and platform navigation.
• Translate content into ES, PT, RU, and ZH using AI tools with post-editing quality control.
• Create visual assets including screenshots, diagrams, and infographics to improve user comprehension.
• Prepare and distribute release notes, product digests, and technical communications.

Requirements

• Solid understanding of the sports betting industry (markets, odds, live betting) is a must.
• English proficiency at C1 (Advanced) level or above.
• Experience in client-facing or communications roles such as customer support or technical writing.
• Ability to produce structured, user-friendly content like FAQs and release notes.
• Basic skills in graphic editors such as Figma, Canva, or Photoshop.

Nice to have

• Comfort with AI tools for content creation and workflow automation.
• Knowledge of HTML and experience with email builders.
• Background in an IT or tech product environment.
• Knowledge of Spanish, Portuguese, Russian, or Chinese.

Culture & Benefits

• Comprehensive health insurance and 100% paid sick leave.
• Generous PTO: 20 vacation days plus 6 additional days for family events.
• Access to continuous learning opportunities and tailored language courses.
• Top-quality hardware and financial support via a welfare program.
• Vibrant international team culture with corporate events and team-building.

Hiring process

• 30-minute introductory call with a Recruiter.
• 60-minute technical and experience deep-dive with the Team Lead.
• 30-minute final call with the HR Business Partner and Head of Support.