Team Lead, Quality Assurance (VoIP)

TL;DR

Team Lead, Quality Assurance (VoIP): Leading and mentoring a QA team to ensure the reliability of a cloud-hosted IP telephony platform with an accent on test strategy, process optimization, and cross-functional collaboration. Focus on embedding quality into the SDLC, driving automation, and managing complex testing cycles for high-availability communication services.

Location: Must be located in Portugal. Hybrid work style with office presence required in Coimbra, Aveiro, or Porto.

Company

hirify.global is a leading provider of cloud communications and collaboration technology dedicated to helping companies connect more effectively.

What you will do

• Lead, mentor, and develop a team of QA engineers supporting the HPBX Telephony system.
• Define and own the QA strategy, best practices, and standards for the platform.
• Oversee test planning, execution, and reporting for releases and hotfixes.
• Ensure quality is embedded early in the SDLC using a shift-left approach.
• Partner with Product, Engineering, and DevOps teams to align quality goals with business priorities.
• Represent Quality Assurance in planning, design, and architecture discussions.

Requirements

• Must be located in Portugal.
• Proven experience in a QA leadership or senior QA role.
• Strong background in testing complex systems, preferably in telephony, VoIP, or communications platforms.
• Solid understanding of SDLC, Agile, and CI/CD environments.
• Experience testing APIs, backend services, and distributed systems.
• Strong people management, coaching, and stakeholder communication skills.

Nice to have

• Familiarity with SIP and telephony architectures.
• Experience with test management tools like Jira, TestLink, or X-ray.
• Experience with test automation frameworks and tools.

Culture & Benefits

• Collaborative and transparent team culture with a focus on accountability.
• Hybrid working model providing flexibility while maintaining team collaboration.
• Opportunities for internal promotion and long-term career growth.
• Fast-paced environment with exposure to high-availability cloud technology.

Hiring process

• Application review.
• Interview process.