User Experience Engineer

TL;DR

User Experience Engineer (Product Design): Managing and executing multiple user trials to gather feedback for product iterations with an accent on stakeholder coordination and participant support. Focus on troubleshooting technical issues, analyzing trial data, and ensuring seamless communication between research teams and product users.

Location: Suzhou, China (Hybrid)

Company

hirify.global is a global leader in hardware and software solutions designed to empower collaboration and foster play in both professional and personal environments.

What you will do

• Develop and manage multiple user trials concurrently to ensure timely execution.
• Coordinate with research scientists and product managers to align on trial objectives.
• Serve as the primary point of contact for trial participants, providing technical support and customer service.
• Communicate trial progress, updates, and key findings to internal stakeholders.
• Maintain a deep understanding of the product portfolio to effectively support trial activities.

Requirements

• Proven ability to manage multiple projects simultaneously and meet deadlines.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with a professional demeanor.
• Experience providing customer service in a fast-paced environment.
• Solutions-oriented mindset with analytical and critical thinking skills.

Culture & Benefits

• Comprehensive and competitive benefits packages tailored to location.
• Inclusive and diverse work environment that values authenticity.
• Flexible work models supporting physical, financial, and emotional well-being.
• Focus on work-life balance and support for families.