Field Service Coordinator (French)

TL;DR

Field Service Coordinator (French): Managing service operations and logistics for the Canadian market with an accent on SLA optimization, parts management, and real-time coordination of field engineers. Focus on balancing workloads, ensuring efficient call assignment, and maintaining clear communication across international service departments.

Location: Must be based in Belgrade, Serbia (Hybrid)

Компания

hirify.global is a global leader in unified commerce technology for retail and dining, providing intelligent platforms and end-to-end payment solutions.

Что делать

• Analyze and assign service requests to field engineers based on skill, schedule, and urgency.
• Optimize geographical coordination and balance workloads to meet service level agreements.
• Manage parts availability and coordinate proactive ordering to ensure timely repairs.
• Maintain clear communication with internal teams and document all actions in corporate systems.
• Monitor territory status and handle escalations to provide out-of-process solutions.
• Identify opportunities for continuous improvement in service operations.

Требования

• Must be based in or able to work from Belgrade, Serbia.
• French language proficiency (C1 level) is required.
• Ability to work 2nd (13:00-21:00) or 3rd (21:00-05:00) shifts.
• Strong motivation to learn and grow in a corporate environment.
• Excellent communication and time management skills.
• No prior experience required; full training is provided.

Культура и преимущества

• Full structured training provided from scratch.
• 1:1 mentorship and ongoing professional guidance.
• Clear career pathways into senior, leadership, or specialized roles.
• Supportive team environment focused on individual growth.
• Opportunity to work with international teams and corporate systems.