Field Service Coordinator

TL;DR

Field Service Coordinator: Managing service operations and technician dispatching for U.S.-based clients with an accent on logistics coordination, SLA tracking, and real-time problem-solving. Focus on optimizing service request workflows, ensuring accurate communication across international teams, and maintaining high operational efficiency in a fast-paced environment.

Location: Belgrade, Serbia (Hybrid)

Company

hirify.global is a global leader in unified commerce, providing flexible platforms and end-to-end payment solutions for retailers and restaurants worldwide.

What you will do

• Review incoming service requests and determine necessary actions.
• Assign tasks to Customer Engineers based on skill sets, schedules, and urgency.
• Coordinate technician availability and manage logistics for parts sourcing.
• Track service arrival times and ensure system documentation is accurate.
• Communicate effectively with U.S.-based teams via phone, email, and chat.
• Support escalation management and resolve complex service requests.

Requirements

• English proficiency required for daily communication with U.S. teams.
• Ability to work 2nd and 3rd shifts.
• Must be based in or able to commute to Belgrade, Serbia for hybrid work.
• Strong motivation to learn and grow in a corporate environment.
• Excellent organizational and time management skills.

Culture & Benefits

• Full, structured training provided from scratch.
• 1:1 mentorship and ongoing professional guidance.
• Clear career pathways into senior, leadership, or specialized roles.
• Supportive team environment focused on individual development.
• Opportunity to work with international teams and global systems.