Systems Analyst

TL;DR

Systems Analyst (Issuing Solutions): Providing 2nd level support and technical coordination for issuing solutions with an accent on incident management, root cause analysis, and stakeholder communication. Focus on bridging the gap between central and local IT teams, leveraging Splunk for monitoring, and driving project planning in the Japanese market.

Location: Must be based in Tokyo, Japan

Company

hirify.global is a leading provider of strategic technology solutions for international merchants and financial institutions.

What you will do

• Provide 2nd level technical support for issuing solutions and manage incident prioritization.
• Act as a technical and cultural bridge between central and local IT teams.
• Collaborate with internal and external partners to identify root causes and drive problem management.
• Utilize Splunk to configure service monitoring and create operational dashboards.
• Assist project managers with organization, planning, and documentation for local projects.
• Lead product and team meetings to ensure transparent communication across stakeholders.

Requirements

• Must be based in Tokyo, Japan.
• Proven experience in systems analysis or technical support roles.
• Strong proficiency in incident and problem management processes.
• Ability to create technical documentation, checklists, and project guidelines.
• Excellent communication skills to manage relationships with business units and IT partners.
• Experience with operational monitoring tools like Splunk.