Customer Care Representative

TL;DR

Customer Care Representative: Serving as the primary point of contact for hirify.global customers to ensure high-quality support across multiple channels with an accent on empathy and efficient problem resolution. Focus on maintaining performance KPIs, gathering customer insights, and contributing to the growth of a new pilot project in Moldova.

Location: Must be based in Chișinău, Moldova (Hybrid)

Company

hirify.global is a global team transforming urban mobility by guiding customers and communities towards more livable cities.

What you will do

• Execute customer care strategies and maintain supportive relationships with B2C and B2B customers.
• Handle incoming inquiries via phone, email, and social media channels.
• Log interactions and collect actionable customer insights following internal guidelines.
• Monitor personal performance against KPIs such as CSAT and Contacts Per Hour.
• Proactively suggest process improvements to team managers.

Requirements

• English: C1 level (advanced) required.
• Strong communication, listening, and problem-solving skills.
• Ability to work effectively under pressure and manage time efficiently.
• Collaborative team player with an open mind toward feedback and change.
• Must be able to work on-site at the hirify.global office in Chișinău.

Nice to have

• Knowledge of Swedish or Norwegian.

Culture & Benefits

• Opportunity to participate in a pilot project with significant career growth potential.
• Supportive environment focused on professional development and ownership.
• Collaborative team culture centered on curiosity and shared goals.