UX Researcher (Ecommerce)

TL;DR

UX Researcher (Ecommerce): Conducting tactical research and usability testing to improve the global marketplace experience with an accent on cross-border user insights and cultural nuance. Focus on integrating AI tools into the research workflow to accelerate decision-making and streamline research operations across international markets.

Location: Must be based in or able to work from the office in Roppongi, Tokyo, Japan (Hybrid)

Company

hirify.global is a global marketplace platform dedicated to circulating value and connecting people worldwide through technology.

What you will do

• Plan and execute usability tests, user interviews, and concept evaluations for the global app.
• Leverage research platforms to run un-moderated studies and collect feedback at scale.
• Manage participant recruitment, research repositories, and feedback trackers.
• Apply AI tools across the research workflow to improve speed, synthesis, and reporting.
• Collaborate with designers, PMs, and engineers to iterate on product features based on actionable insights.
• Support strategic research initiatives and contribute to the development of global research playbooks.

Requirements

• 2+ years of UX research experience in-house, agency, or freelance.
• English proficiency: C1 required (verbal and written).
• Experience conducting usability tests, user interviews, and concept evaluations.
• Familiarity with remote testing tools like UserTesting, Maze, or UserZoom.
• Experience with participant recruitment and coordination.
• Experience with AI tools and applying them in a research workstream.

Nice to have

• Experience working on global or cross-cultural products.
• Familiarity with Research Ops or Voice of the Customer (VoC) management.
• Japanese, Mandarin, or Cantonese language skills.
• Understanding of the ecommerce industry or ACGE product space.

Culture & Benefits

• Full flextime work hours with no core time.
• Commitment to Inclusion & Diversity and a mission-driven environment.
• Opportunities for international fieldwork and strategic research collaboration.
• Focus on engineering principles like Passion for the Product and Collaborate Openly.

Hiring process

• Application screening followed by potential skill assessment.
• Multiple interview rounds depending on the position.
• Reference check conducted around the final interview stage.