Customer Service Analyst (Data Analytics)

TL;DR

Customer Service Analyst (Data Analytics): Analyzing retail measurement and consumer data to provide strategic insights for CPG retailers with an accent on data extraction, reporting, and client advisory. Focus on transforming complex datasets into compelling stories to help industry leaders set business strategies.

Location: Taipei, Taiwan

Company

World's leading consumer intelligence company delivering a comprehensive understanding of consumer buying behavior through advanced analytics.

What you will do

• Extract and analyze retail measurement and NIQ data sets to deliver insights to clients and internal teams.
• Develop reports and templates to manage projects and deliver actionable data.
• Provide direct client support through ad-hoc data requests, training, and detailed analysis.
• Transform complex data into compelling narratives used by industry leaders to determine business strategy.
• Collaborate with management to prepare high-quality client deliverables.
• Monitor industry trends to ensure clients remain at the forefront of the CPG market.

Requirements

• Experience in extracting and analyzing large data sets.
• Ability to manage projects independently and create structured reporting templates.
• Strong analytical mindset with the ability to simplify data into stories.
• Proactive, curious, and energetic approach to problem-solving.
• Must be based in Taipei, Taiwan.

Culture & Benefits

• Flexible working environment.
• Volunteer time off.
• Professional development via LinkedIn Learning.
• Employee Assistance Program (EAP).