Field Service Engineer

TL;DR

Field Service Engineer: Delivering high-quality on-site technical support and maintenance for IT infrastructure at airport facilities with an accent on LAN/WAN troubleshooting and hardware repair. Focus on ensuring compliance with strict SLAs, managing spare parts inventory, and acting as the primary point of contact for transportation and government clients.

Location: Must be based in Kingston, Jamaica

Company

hirify.global provides technology and communication innovations that power the global air travel industry, serving 95% of international airports.

What you will do

• Provide on-site field support for IT equipment, ensuring adherence to SLAs and service contracts.
• Perform maintenance, troubleshooting, and repairs of PCs, printers, and LAN/WAN equipment.
• Act as the customer’s single point of contact for service updates and issue resolution.
• Manage spare parts inventory and coordinate the repair or replacement of faulty hardware.
• Conduct site surveys and support new installations following technical guidelines.
• Record service data and performance metrics in the hirify.global Service Hub.

Requirements

• Diploma or Certificate in Computer Science, Electronic Engineering, or equivalent.
• Minimum 3 years of hands-on experience in on-site support and repair of IT equipment.
• Proven knowledge of LAN/WAN troubleshooting and network equipment configuration.
• Experience delivering services directly to external customers in a professional capacity.
• Strong customer service and problem-solving skills in high-demand environments.

Nice to have

• Foundational networking certifications such as CompTIA Network+.
• Previous experience working within the airport or airline industry.

Culture & Benefits

• Access to comprehensive wellbeing support including an Employee Assistance Program and Champion Health platform.
• Extensive professional development opportunities via LinkedIn Learning, Microsoft Enterprise Skills Initiative, and Pluralsight.
• Competitive benefits package tailored to the local market.
• Inclusive workplace culture that values diversity and supports employee growth.