Business Analyst (Fintech)

Location: Flexible work from one of our offices or remote. Relocation support provided to Serbia or Georgia.

Company

Plata Card is a fintech company building revolutionary financial solutions to challenge the status quo of incumbent banking.

What you will do

• Design and improve user journeys for login, device management, and payment confirmations.
• Create and evolve authentication flows for SME customers, including role management and approval scenarios.
• Gather and document business requirements, user stories, and acceptance criteria.
• Analyze unauthorized access cases with Fraud Prevention teams to propose security improvements.
• Define and monitor operational metrics using data to identify bottlenecks.
• Collaborate with Product, Engineering, Design, and Compliance teams throughout the development lifecycle.

Requirements

• 1–2 years of experience as a Business or System Analyst.
• Bachelor's degree in a technical field such as Computer Science, Engineering, or Mathematics.
• Confident understanding of modern web services and APIs.
• Familiarity with data exchange formats like JSON and Protobuf.
• Basic SQL skills and experience with visual process documentation (BPMN, UML, DFD).
• English: B1 level or higher required for international communication.

Culture & Benefits

• Relocation support to Serbia or Georgia for the employee and their family.
• Flexible work arrangements with options for remote or office-based work.
• Comprehensive healthcare coverage.
• Annual education budget for language lessons and professional training.
• Wellness budget for mental health and fitness activities.
• 20 days of annual leave plus paid sick leave.