Tech Support Specialist (Product Specialist) (Fintech)

TL;DR

Tech Support Specialist (Product Specialist) (Fintech): Bridging the gap between product development and users by conducting UAT, user interviews, and providing internal training with an accent on translating user feedback into actionable product improvements. Focus on validating product functionality, coordinating delivery updates, and enhancing the sales team's product knowledge.

Location: Hybrid (Zagreb, Croatia)

Company

Payment and software service provider based in London, serving small local businesses across Europe.

What you will do

• Conduct User Acceptance Testing (UAT) to validate product functionality and ensure alignment with business needs.
• Oversee product delivery updates, coordinating with development teams to track progress and ensure timely releases.
• Organize and lead training sessions for internal teams to ensure smooth product adoption and knowledge sharing.
• Perform user interviews to gather insights and translate them into actionable use cases for continuous product improvement.
• Work cross-functionally with engineering, design, and customer support teams to enhance product quality and usability.
• Support the sales team by enhancing their product knowledge and providing insights to drive better customer engagement.

Requirements

• Experience with UAT testing and quality assurance in a product-focused environment.
• Strong ability to translate user feedback into meaningful use cases and product improvements.
• Excellent communication and training skills to empower teams with product knowledge.
• Data-driven mindset with the ability to balance analysis and execution effectively.
• Must be based in or able to work hybridly in Zagreb, Croatia.

Culture & Benefits

• Permanent contract with a 6-month probation period.
• Flexible working hours that align with team needs.
• 26 days of vacation and 3 fully paid days for unexpected health issues.
• Monthly food allowance and additional referral bonuses.
• High-quality hardware provided for work and a structured onboarding program.
• Friendly, comfortable, and relaxed work environment.