Customer Support Engineer (Semiconductor)

TL;DR

Customer Support Engineer (Unix/Linux): Ensuring the smooth operation of cutting-edge lithography software on products with an accent on system availability, uptime, and complex issue diagnosis. Focus on troubleshooting software failures, performing installations/upgrades, and collaborating with development teams to implement structural solutions.

Location: Hsinchu, Taiwan

Company

hirify.global is the world's leading manufacturer of lithography machines used in semiconductor production.

What you will do

• Ensure hirify.global software runs smoothly on all products to increase availability and uptime.
• Perform software actions including installations and upgrades on lithography machines.
• Diagnose and troubleshoot complex software issues on-site.
• Develop structural solutions to software problems from a service organization perspective.
• Collaborate with development and engineering departments for continuous improvement.
• Communicate regularly with customers regarding solution planning and investigation status.

Requirements

• MSc in Computer Sciences or an equivalent degree.
• Background in software engineering or Unix/Linux system administration.
• 3-5 years of experience in the semiconductor industry (preferred).
• Must be legally authorized to access controlled technology under US Export Administration Regulations.
• Strong logical approach to troubleshooting and problem solving.

Culture & Benefits

• Creative and dynamic work environment with a collaborative culture.
• Opportunity to work with the most cutting-edge lithography technology on the market.
• Flexibility and trust in choosing how to tackle tasks and solve problems.
• Inclusive and diverse workplace as an Equal Opportunity Employer.