Cloud Support Specialist (Microsoft CSP)

TL;DR

Cloud Support Specialist (Microsoft CSP): Providing technical support for Microsoft cloud services including Microsoft 365, Azure, and Business Applications with an accent on troubleshooting, billing resolution, and partner enablement. Focus on managing the full incident lifecycle, ensuring adherence to SLAs, and delivering an exceptional support experience for partners and customers.

Location: Nicosia, Cyprus

Company

hirify.global is a leading regional distributor of technology solutions and services.

What you will do

• Provide technical support for Microsoft CSP services including Microsoft 365, Azure, and Dynamics 365.
• Perform break-fix troubleshooting and resolve subscription or invoicing issues.
• Manage the full lifecycle of incidents from initial report to resolution.
• Support product provisioning, activation, and partner enablement activities.
• Collaborate with internal teams and escalate complex issues through Microsoft support channels.
• Ensure adherence to defined SLAs and contribute to knowledge base improvements.

Requirements

• University Degree in Computer Science, Computer Engineering, or a related field.
• Fluency in Greek and English is required.
• Strong technical knowledge of the Microsoft CSP ecosystem.
• Ability to manage multiple priorities in a fast-paced environment.
• Flexibility to work off-hours and weekends for support calls.

Nice to have

• Microsoft certifications such as Azure Administrator or Dynamics 365.
• Experience with CSP billing, Partner Center, and GDAP models.
• Understanding of ITIL processes.
• Proficiency in Arabic.

Culture & Benefits

• Attractive remuneration package based on qualifications and experience.
• Commitment to equal employment opportunities.
• Professional development in a fast-paced cloud services environment.