Backup & Recovery Services Manager (Veeam)

TL;DR

Backup & Recovery Services Manager (Veeam): Leading and managing the team responsible for the delivery and operational excellence of backup and disaster recovery services with an accent on service ownership, operational governance, and vendor engagement. Focus on driving continual service improvement, managing complex recovery exercises, and overseeing infrastructure capacity and performance.

Location: Based in Auckland, NZ

Company

hirify.global is a fast-growing ASX-listed advisory and IT solutions company providing managed Hybrid IT, Private Cloud, and Connectivity services.

What you will do

• Lead, mentor, and coach the Recovery Services team, managing performance, resource allocation, and workload.
• Take ownership of backup and disaster recovery products, ensuring operational excellence and adherence to SLAs.
• Manage ITSM processes including change, incident, problem, and capacity management via ServiceNow.
• Oversee infrastructure capacity and performance, providing budget forecasting and capital planning input.
• Maintain vendor relationships, specifically with Veeam, and coordinate procurement for licenses and hardware.
• Plan and execute recovery exercises, service audits, and disaster recovery testing cycles.

Requirements

• Must be based in Auckland, NZ.
• 5+ years of technical experience in infrastructure, Windows Server, backup/recovery, or managed services.
• 3+ years of people leadership experience, including coaching and performance management.
• Proven expertise with enterprise backup platforms (Veeam preferred) and virtualization (VMware vSphere, Hyper-V).
• Strong knowledge of ITSM processes and tools, specifically ServiceNow.
• Commercial awareness regarding budgeting, forecasting, and vendor engagement.

Culture & Benefits

• Career growth opportunities via succession planning and internal mobility programs.
• Ongoing investment in professional development and industry certifications.
• Comprehensive employee benefits, recognition, and wellbeing platform.
• Mental health support through an Employee Assistance Program (EAP).
• Support for family and caring responsibilities, including paid parental leave.
• Monetary incentives through an employee referral program.