IT Business Analyst (Process Unity)
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
IT Business Analyst (Process Unity): Providing IT support and business analysis for financial and risk-related environments with an accent on Process Unity platform management and BAU support. Focus on incident management using JIRA and ServiceNow and ensuring operational efficiency within an English-speaking service delivery model.
Location: Hybrid (Lisbon or Porto, Portugal)
Salary: €28,000–€52,000 per year
Company
A specialized IT consulting partner with 18 years of experience helping clients navigate fast-moving markets.
What you will do
- Deliver IT support services specifically within financial or risk-related environments.
- Provide Business Analyst services focusing on BAU support contexts.
- Manage operational activities and support for the Process Unity platform.
- Handle ticket and incident management using JIRA and ServiceNow.
- Execute LOA-related activities to ensure process compliance.
- Conduct all service delivery in an English-speaking environment.
Requirements
- 4+ years of professional experience in a similar role.
- Bachelor's degree in IT, Business, or a related domain.
- Proven expertise in IT support within financial or risk-related sectors.
- Proficiency with the Process Unity platform, JIRA, and ServiceNow.
- French language capability is required.
- Must be based in or able to work hybrid in Lisbon or Porto, Portugal.
Culture & Benefits
- Permanent full-time contract with health insurance.
- Generous leave policy: 22 days of vacation plus 4 additional annual holidays.
- Meal allowance provided via Coverflex.
- Annual budget dedicated to professional training.
- Referral bonuses and special employee discounts.
- Team-oriented culture within a dynamically growing international company.
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