IT Business Analyst (Process Unity)

TL;DR

IT Business Analyst (Process Unity): Providing IT support and business analysis for financial and risk-related environments with an accent on Process Unity platform management and BAU support. Focus on incident management using JIRA and ServiceNow and ensuring operational efficiency within an English-speaking service delivery model.

Location: Hybrid (Lisbon or Porto, Portugal)

Salary: €28,000–€52,000 per year

Company

A specialized IT consulting partner with 18 years of experience helping clients navigate fast-moving markets.

What you will do

• Deliver IT support services specifically within financial or risk-related environments.
• Provide Business Analyst services focusing on BAU support contexts.
• Manage operational activities and support for the Process Unity platform.
• Handle ticket and incident management using JIRA and ServiceNow.
• Execute LOA-related activities to ensure process compliance.
• Conduct all service delivery in an English-speaking environment.

Requirements

• 4+ years of professional experience in a similar role.
• Bachelor's degree in IT, Business, or a related domain.
• Proven expertise in IT support within financial or risk-related sectors.
• Proficiency with the Process Unity platform, JIRA, and ServiceNow.
• French language capability is required.
• Must be based in or able to work hybrid in Lisbon or Porto, Portugal.

Culture & Benefits

• Permanent full-time contract with health insurance.
• Generous leave policy: 22 days of vacation plus 4 additional annual holidays.
• Meal allowance provided via Coverflex.
• Annual budget dedicated to professional training.
• Referral bonuses and special employee discounts.
• Team-oriented culture within a dynamically growing international company.