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2 дня назад

Responsible Gambling Specialist (iGaming)

Формат работы
hybrid
Тип работы
fulltime
Грейд
middle
Английский
b2
Страна
Malta
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR

Responsible Gambling Specialist (iGaming): Supporting and enhancing player protection frameworks across regulated markets with an accent on identifying at-risk behaviors and ensuring regulatory compliance. Focus on investigating affordability, managing sensitive player interactions, and contributing to the development of robust responsible gaming controls.

Location: Must be based in or able to work from Ħal Qormi, Malta (Hybrid)

Company

hirify.global is a provider of white-label casino and sportsbook solutions, offering an extensive library of games and aggregation services to the global iGaming industry.

What you will do

  • Provide guidance to players regarding responsible gaming concerns via email and phone.
  • Investigate source of funds and wealth while performing enhanced due diligence.
  • Monitor player activity to identify and mitigate potential problem gambling behaviors.
  • Handle escalated player complaints and sensitive interactions with professionalism.
  • Collaborate with Compliance and Customer Support teams to maintain high standards.
  • Contribute to process improvements and report on responsible gambling trends.

Requirements

  • Proven experience within the iGaming industry.
  • Strong understanding of responsible gambling principles and player protection frameworks.
  • Familiarity with regulatory requirements such as UKGC and MGA.
  • Excellent communication skills for handling sensitive and distressed customers.
  • High attention to detail and analytical mindset.
  • Ability to manage confidential information with discretion.

Nice to have

  • Previous experience in dedicated Responsible Gambling or Safer Gambling teams.
  • Experience with RG monitoring systems and risk segmentation models.

Culture & Benefits

  • Flexible working hours.
  • Competitive compensation package.
  • Seniority leave and birthday day off.
  • 3 paid sick days per year without a medical certificate.
  • Opportunities for professional growth in a fast-paced startup environment.

Hiring process

  • Introductory Call.
  • Hiring Manager Round.
  • Reference check.
  • Offer letter.

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