Professional Services Operations Administrator (SaaS)

TL;DR

Professional Services Operations Administrator (SaaS): Managing project setup, billing readiness, and financial alignment for Professional Services engagements with an accent on SOW validation and cross-functional coordination. Focus on optimizing operational workflows, reducing revenue leakage, and implementing AI-driven automation for project configuration.

Location: Hybrid (Tunis, Tunisia)

Company

hirify.global is a global leader in cloud-based spend management solutions that leverage AI to simplify accounts payable and financial strategy.

What you will do

• Review and validate signed Order Forms (OFs) and Statements of Work (SOWs) for accuracy and compliance with internal standards.
• Configure projects within core business systems to ensure alignment between sales opportunities and financial data.
• Manage billing readiness by validating schedules, milestone structures, and rate configurations against contracts.
• Collaborate with Finance to ensure accurate revenue recognition and support month-end close activities.
• Identify and implement process improvements and automation to reduce manual effort in project setup.
• Partner with IT and CXO Operations to adopt AI-driven capabilities for data extraction and billing validation.

Requirements

• 3+ years of experience in Professional Services Operations, Finance Operations, or Project Administration.
• Proficiency with Salesforce (SFDC) and/or PSA tools such as Cloud Coach.
• Strong ability to interpret commercial agreements, contracts, and Statements of Work.
• Analytical and problem-solving skills with a focus on root-cause identification.
• Must be based in Tunis.

Nice to have

• Experience within a SaaS or technology company.
• Familiarity with T&M and Fixed Fee professional services delivery models.
• Experience with financial systems like NetSuite.
• Exposure to automation initiatives or AI-enabled workflow tools.

Culture & Benefits

• Collaborative, meritocratic work culture with supportive leadership.
• Strong emphasis on professional development and career growth.
• Comprehensive benefits including medical, dental, and vision coverage.
• Paid time off and retirement benefits.
• Flexible hybrid work environment.