Client Services Call Center Representative II

TL;DR

Client Services Call Center Representative II: Manage inbound and outbound calls and email inquiries for Automotive customers, resolving product questions and technical issues with an accent on Salesforce-based case handling, accurate documentation, and coordinating responses with internal departments. Focus on advanced customer request interpretation, multi-channel support at the same time, and identifying upselling/cross-selling opportunities while gathering feedback for Product management.

Location: Heredia (Hybrid)

Company

hirify.global is a global data and technology company powering opportunities for people and businesses worldwide.

What you will do

• Handle inbound and outbound client phone calls and email inquiries.
• Resolve technical problems and answer product/service questions.
• Document solutions and customer issues for internal and external clients.
• Interpret customer requests and coordinate responses with Sales and other internal departments.
• Support customers across multiple channels simultaneously while maintaining high service quality.
• Identify upselling and cross-selling opportunities and collect customer feedback for Product management.

Requirements

• High School Diploma.
• 2+ years of call center customer support experience.
• Advanced English language skills (verbal and written).
• Salesforce.com proficiency.
• PC, Microsoft Office, and internet knowledge.
• Ability to document issues in detail and establish procedures to ensure client satisfaction.

Culture & Benefits

• Hybrid role with full-time schedule.
• Work in a diverse team where communication with others is crucial.
• Ongoing training and information-seeking to stay up to date on products and the industry.
• Focus on development, collaboration, wellness, and work-life balance.