Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing and developing relationships with an active client base for a digital booking platform with an accent on client retention and needs identification. Focus on handling challenging client situations, negotiating service agreements, and optimizing the user experience with the IT product.

Location: Onsite in Yerevan, Armenia

Company

IT company specializing in digital business transformation and online booking services for entrepreneurs worldwide.

What you will do

• Manage and develop relationships with an active client base.
• Identify client needs and guide them through the platform's features.
• Consult clients on payments for additional hirify.global products.
• Handle challenging situations to reduce churn and improve client retention.
• Maintain CRM documentation and reports.
• Negotiate and conclude service agreements.

Requirements

• At least 6 months of experience in customer service or client-facing roles.
• Strong computer literacy and experience working with CRM systems.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• English: B1 level or higher.

Nice to have

• Experience with subscription-based services or digital products.
• Knowledge of the Armenian language.

Culture & Benefits

• Official employment with a stable 5/2 work schedule.
• Modern office located in the center of Yerevan.
• Company-sponsored English language classes.
• Discounts on beauty services from partner clients.
• One paid day off for your birthday.