IT Support Specialist (iGaming)

TL;DR

IT Support Specialist (iGaming): Providing onsite technical support and maintaining IT infrastructure for a social casino product with an accent on hardware, software, and network troubleshooting. Focus on optimizing system performance, managing user accounts, and ensuring seamless technical operations for the internal team.

Location: Hybrid (Gibraltar Office). Must be in the office 4 days a week.

Company

hirify.global is a gaming company dedicated to creating captivating and unique Free-to-Play Social Casino experiences.

What you will do

• Provide onsite technical support for users, resolving hardware, software, and network issues.
• Install, configure, and maintain computer systems and provide necessary user training on IT applications.
• Monitor network performance and troubleshoot connectivity problems.
• Manage user accounts and document all support cases through to resolution.
• Contribute to various IT projects and company-wide technical initiatives.

Requirements

• Ability to be in the office 4 days a week in Gibraltar.
• Proficiency with Windows, macOS, and Linux operating systems.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and team collaboration abilities.
• Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).

Nice to have

• Experience with networking concepts and protocols.
• Knowledge of command line scripting using Bash or PowerShell.

Culture & Benefits

• High-growth environment where technical solutions directly impact the gaming experience.
• Opportunities for continuous learning and exposure to cutting-edge technology.
• Inclusive and diverse workplace that welcomes non-traditional career journeys.
• Culture based on skills, drive, and ideas rather than traditional barriers.