Director of Product Management (AI)

TL;DR

Director of Product Management (AI): Leading the strategic evolution of ITSM and ESM portfolios by integrating AI and agent-driven capabilities with an accent on business outcomes, portfolio growth, and monetization. Focus on redefining product narratives, optimizing pricing models, and coaching product managers to leverage AI tools for strategic decision-making.

Location: Based in Delft, Kaiserslautern, or Budapest, with regular presence required at the HQ in Delft

Salary: € 8,250 - € 9,350 per month

Company

Enterprise service management company helping organisations across Europe and beyond deliver better services.

What you will do

• Define the long-term direction and investment strategy for the portfolio area to keep the product ahead of customer needs.
• Reimagine the product experience by translating AI and agent capabilities into clear product narratives and customer value.
• Take full ownership of portfolio outcomes, including adoption, retention, expansion, and market position.
• Drive decision velocity and set sharp strategic intent to enable engineering teams to execute efficiently.
• Align cross-functional leadership, including Engineering, Design, and Commercial stakeholders, around priorities and sequencing.
• Optimize product packaging and pricing models to align with outcome-based value shifts.
• Lead and coach a team of product managers, raising the bar for how they utilize modern AI tools in their practice.

Requirements

• 5-10 years of experience leading product at Director or Group Product Manager level for complex SaaS or platform products.
• Fluency in using AI tools in product practice and a strong conviction on how AI/agents are changing service management.
• Proven track record of owning business outcomes rather than simple delivery metrics.
• Experience in packaging, pricing, and positioning for complex enterprise products.
• Strong ability to align multiple cross-functional teams around large-scale initiatives.
• Excellent storytelling and stakeholder management skills up to the executive level.

Culture & Benefits

• 10 to Grow: 10% of working time and a matching budget dedicated to personal development.
• Generous paid parental leave: full salary for 9 weeks and 50% for 17 weeks.
• Company-supported volunteering during working hours.
• Professional growth opportunities with a salary that scales with your impact.

Hiring process

• Initial application review of CV and cover letter.
• Phone screening to align expectations.
• Culture interview to assess fit with company spirit.
• Job details interview to evaluate experience and technical skills.
• Contract discussion and onboarding.