Customer Service Ambassador (iGaming)

TL;DR

Customer Service Ambassador (iGaming): Providing professional support and onboarding for players in an international online casino environment with an accent on first-contact resolution and regulatory compliance. Focus on managing player concerns via live chat and email, collaborating with internal teams to resolve incidents, and ensuring responsible gaming standards.

Location: Hybrid (Skopje, North Macedonia)

Company

International online casino company focused on creating innovative and secure gaming experiences.

What you will do

• Support customers across multiple brands via live chat, email, social media, and public forums.
• Onboard and educate players to ensure a high-quality user experience.
• Collaborate with Player Protection, Sports, Payments, and Loyalty teams to resolve issues.
• Manage incidents and escalations through Jira and Slack to achieve rapid resolutions.
• Identify customer needs and provide efficient first-contact resolutions.
• Ensure strict adherence to GDPR and Gambling Regulatory Requirements.

Requirements

• Experience in live chat or customer service roles.
• Excellent communication skills and the ability to explain complex topics concisely.
• Target-driven mindset with a desire to consistently improve personal performance.
• Reliability, a positive attitude, and alignment with core values (Aspire, Believe & Care).
• CV must be submitted in English.

Nice to have

• Prior experience in the iGaming industry or Sportsbook knowledge.
• Fluency in Swedish, Norwegian, Spanish, or Finnish.

Culture & Benefits

• Private health insurance and wellness incentives, including fitness and mental well-being services.
• Temporary "Work From Anywhere" allowance (10 to 20 days per year).
• Office lunches provided three times per week.
• Continuous learning and growth through "hirify.global College" training courses.
• Inclusive environment that celebrates diversity and authentic personality.