Customer Success Manager (AI/SaaS)

TL;DR

Customer Success Manager (AI/SaaS): Managing the customer lifecycle for government and public sector entities with an accent on adoption, value realization, and long-term trust. Focus on driving product utilization, monitoring NPS, and acting as the internal voice of the customer to enhance CX.

Location: On-site in Riyadh, Saudi Arabia. Must be a Saudi National.

Company

hirify.global is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously using proprietary NLU capabilities.

What you will do

• Educate customers on product offerings and align services with their specific needs to drive value.
• Bridge the gap between onboarding and value realization to increase product adoption.
• Build trust-based relationships and loyalty with public sector stakeholders through consistent engagement.
• Identify up-selling and cross-selling opportunities to further bring value to the customers.
• Monitor NPS and customer feedback, executing data-driven improvements.
• Collaborate with Support, Professional Services, Product, and Sales teams to ensure a seamless CX.

Requirements

• 3-5 years of experience in a similar B2B SaaS Customer Success role.
• Saudi National citizenship is mandatory.
• Bilingual proficiency in Arabic and English.
• Tech-savvy experience with CRM tools like HubSpot and CSPs like ChurnZero.
• Strong communication skills with the ability to simplify technical concepts for non-technical users.
• Comfortable with frequent face-to-face client interactions.

Hiring process

• Screening call with Talent Acquisition.
• Technical interview with the hiring manager.
• Offer.