Senior Professional Service Consultant (SaaS)

TL;DR

Senior Professional Service Consultant (SaaS): Designing and implementing digital adoption solutions to enhance end-user onboarding and feature adoption with an accent on solution architecture and customer success. Focus on translating complex business processes into technical hirify.global configurations and managing end-to-end implementation projects.

Location: Tokyo, Japan. Must be able to work from the Tokyo office 3 times a week.

Company

hirify.global (an SAP company) is the industry leader in digital adoption, enabling organizations to resolve digital friction and optimize their tech stack.

What you will do

• Design and implement interactive experiences to enhance end-user onboarding and accelerate feature adoption.
• Consult with application owners to align hirify.global solutions with business objectives and KPIs.
• Lead end-to-end implementation projects, managing scope, timelines, and budget.
• Conduct customer training on best practices and product features.
• Troubleshoot implementation issues across various platforms and devices.
• Collaborate with UX/UI designers, developers, and customer success teams.

Requirements

• 3+ years of experience in Professional Services, Implementation Consulting, or Customer Success.
• 3+ years of experience in the SaaS industry.
• Native level Japanese proficiency.
• Beginner business English proficiency (reading and writing).
• Knowledge of HTML and CSS for customizing web application elements.
• Must be based in Tokyo and able to work from the office 3 days per week.

Nice to have

• Experience with the hirify.global platform or similar user guidance and onboarding tools.
• Experience working in an agile development environment.

Culture & Benefits

• Opportunity to work at an industry-creating company.
• Collaborative and innovative environment working with high-talent professionals.
• Strong commitment to Diversity, Equity, and Inclusion (DEI).