Design Researcher (UX)

TL;DR

Design Researcher (UX): Leading the research strategy for a key area of the business, shaping product and service development with an accent on solving customer problems and unlocking new opportunities. Focus on varied research across the product development lifecycle, from generative to evaluative research.

Location: Hybrid, at least two days per week, or 40% of our time, at one of our office sites in Edinburgh.

Salary: £61,344 - £68,160

Company

hirify.global is rebooting an icon and building the future of finance.

What you will do

• Develop and lead the research strategy for a key area of the business.
• Manage the research plan and roadmap for your service or product area.
• Deliver research to solve customer problems, unlock new opportunities, and guide what is created.
• Work on varied research across the product development lifecycle, from generative to evaluative research.
• Synthesise insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunities.
• Communicate and influence wider business stakeholders with clarity and conciseness.

Requirements

• Experience working closely with design and product teams to identify and prioritise the right research questions.
• Able to create research roadmaps and plans to keep the team on track, helping set both short term objectives and strategic direction.
• Deep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing, and depth interviews.
• Experience combining qualitative and quantitative methods.
• Ethnographic experience (such as contextual enquiry or diary studies).
• Experience triangulating research and data from different sources to tell compelling customer stories.
• Experience with accessibility research and/or vulnerable customers.
• Willingness to share your expertise and learn from others.

Culture & Benefits

• A generous pension contribution of up to 15%.
• An annual performance-related bonus.
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days’ holiday, with bank holidays on top.
• A range of wellbeing initiatives and generous parental leave policies.